Commercial Services Manager, Business Intelligence
Knockmorehill, Lisburn, Northern Ireland
Favourite Coca-Cola Hellenic Product: Fanta
I joined Coke in March 2003 as a Business Developer, I did this role for a year and I still believe it’s the best way to learn about the company and gain that fundamental ‘grass roots’ level experience. I moved into a Marketing Executive role where I was responsible for managing Ambient Zoning, Menu board systems and ‘The Perfect Serve’ projects along with two direct reports. In 2005 I took on a secondment role as Category Manager working on range reviews for grocery customers and developing market and shopper driven insights to support the implementation of these.
From there, I progressed into Key Accounts managing a range of grocery customers on the island. After six years in Key Accounts I was ready for a change, and took on another one year secondment role as Commercial Capability Manager where I led the Learning and Development team in identifying, developing and implementing capability plans for the commercial team.
Through the capability lens, I developed a real interest in this area and it seemed like a perfect fit when the role of Revenue Growth Manager was created in 2013 which focused on the planning and implementation of this strategy along with promotional management and optimization. After two years in RGM I progressed into the role as Business Intelligence Manager where I lead the RGM, Category Management and Insights, Cold Drink equipment and Commercial Support teams.
I remember being so excited to join Coke; who doesn’t love the brand! Although a lot has changed in the 13 years I’ve been here it’s the brands and people that make the company what it is and that hasn’t changed.
"Being a team player is key"
I think to be successful in Coke you have to be well rounded! Being a team player is also key. Things move at such a fast pace so you need to be dynamic, adaptable, forward thinking and be able to come up with solutions not problems.
My advice is to be ambitious and be selfish with your own learning - grab every opportunity there is to take on a new challenge or learn another area of the business – don’t become complacent! My career has been really varied and I believe this has really helped me get to where I am today.
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