A technology used for packaging preservative-free products, especially fresh juice and tea, under sterile conditions.


Business entities that sell, manufacture, and distribute beverages of The Coca-Cola Company under a franchise agreement.

Bottling plant

A beverage production facility, including associated warehouses, workshops, and other on-site buildings and installations.


Abbreviation of basis points. One basis point is equal to one hundredth of a percentage point (0.01%).

Capital expenditure; capex

Gross capex is defined as payments for purchase of property, plant and equipment. Net capex is defined as payments for purchase of property, plant and equipment less receipts from disposals of property, plant and equipment plus principal repayment of finance lease obligations.

Carbonated soft drinks; CSDs

Non-alcoholic carbonated beverages containing flavourings and sweeteners, excluding, among others, waters and flavoured waters, juices and juice drinks, sports and energy drinks, teas and coffee.

Caring for Climate

This framework allows UN Global Compact participants to advance practical solutions to climate change and help shape public policy and public attitudes.

Chlorofluorocarbon (CFC)

Chemical compound used in cooling equipment, which damages the earth’s ozone layer and contributes to global warming.

Combined Heat and Power (CHP) unit

Also called tri-generation units, these can produce power, heat, cooling and CO2 in a combined process that is up to 40% more efficient than separate processes.


Base of a beverage, to which water and other ingredients are added to produce beverages. It may contain concentrated plant extracts, fruit juices, colourings and other components.

Coca-Cola Hellenic

Coca-Cola Hellenic Bottling Company S.A. and, as the context may require, its subsidiaries and joint ventures. Also, ‘the Company’ or ‘the Group’.

Coca-Cola System

The Coca-Cola Company and its bottling partners.

Cold drink equipment; CDE

 A generic term encompassing point-of-sale equipment such as coolers (refrigerators), vending machines and post mix machines that cool beverages for immediate consumption.


Person who drinks Coca-Cola Hellenic products.

CEO Water Mandate

Launched by the UN Global Compact, this is a call to action and a strategic framework for companies to address water sustainability in their operations and supply chains.


Corporate Social Responsibility.


Retail outlet, restaurant or other operation that sells or serves Coca-Cola Hellenic products directly to consumers.


Earnings before interest and tax.


Earnings before interest, tax, depreciation and amortisation, and other non-cash items.


Equipment used in retail outlets to dispense beverages into cups or glasses for immediate consumption.

Future consumption; FC

A distribution channel where consumers buy beverages in multi-serve packages (typically one litre and above) for consumption at a later time, mainly at home.


Former Yugoslav Republic of Macedonia.

Global Greenhouse Gas (GHG) Register

This forum enables organisations to disclose, monitor and compare their greenhouse gas emissions.


Abbreviation of Guideline Daily Amounts.


International Financial Reporting Standards of the International Accounting Standards Board.

Immediate consumption; IC

A distribution channel where consumers buy beverages in chilled single serve packages (typically 0.5 litre or smaller) and fountain products for immediate consumption, mainly away from home.


Abbreviation for Information Technology.


Key Performance Indicator.


When used in reference to geographic areas, territory in which Coca-Cola Hellenic does business, often defined by national boundaries.

Non-carbonated soft drinks; non-CSDs

Non-alcoholic beverages without carbonation including, but not limited to, waters and flavoured waters, juices and juice drinks, sports and energy drinks, teas and coffee.


Non-governmental organisation.

Per capita consumption

Average number of servings consumed per person per year in a specific market. Coca-Cola Hellenic’s per capita consumption is calculated by multiplying our unit case volume by 24 and dividing by the population.


Also referred to as bottling plant, this refers to a bottling facility of Coca-Cola Hellenic, where beverages are manufactured.

PET; Polyethylene Teraphthalate

A form of polyester used to make lightweight, shatter-resistant bottles for beverages, food and non-food. PET can be recycled into new containers, clothing, carpeting, automotive parts and industrial materials.


A recycling system for post-consumer PET bottles. Used bottles are collected, sorted, cleaned, ground and transformed into new material for manufacture in PET bottle performs.

Ready-to-drink; RTD

Drinks that are pre-mixed and packaged, ready to be consumed immediately with no further preparation.


Return on Invested Capital is calculated as operating profit plus amortisation less adjusted taxes divided by average invested capital (total equity plus interest-bearing debt).


237ml or 8oz of beverage. Equivalent to 1/24 of a unit case.


The Coca-Cola Company and, as the context may require, its subsidiaries.


Union of European Beverages Association, a founding member of the EU Platform for Action on Diet, Physical activity and Health.

Unit case

Approximately 5.678 litres or 24 servings of 8 U.S. ounces, the size of the original Coca-Cola bottle.

Vending business

A business that uses vending machines to sell products. Vending machines are automatic devices that sell goods such as beverages and snacks without a cashier.

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